Feb
13
Deeper Understanding Using Synectics Brainstorming
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Synectics can be used with all ages, in classrooms, business settings, or in the home. It is a problem solving process that encourages the separation of the original problem by creating analogies or problems similar in relationship to the first. Synectics brainstorming works well as it reaches individuals with different learning styles, and teaches them how to work together in a cooperative learning exercise. Brainstorming can help you get control of your thinking process by getting your thoughts together and out onto paper. Whether you have too much information or no information at all on your topic, synectics brainstorming techniques can help you develop your theme, and understand your theme, producing colorful and informative writing.
Nov
24
Call Centers Integrating Services from Home and Across the Sea
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As my business grew over the last year we decided to move to an outsource call center. This has kept my costs down and kept my business afloat in tough economic times. However, we have had some complaints from our customers that the staff in India are either not knowledgable about their problems, difficult to understand or too inflexible to meet their specific needs.
Now I am researching other methods of customer service outsourcing. One possibility is to use part time staff that work from home in the United States. There is a huge, untapped labor market in stay-at-home moms and those who just want to earn a little extra cash to supplement their primary income. This would allow me to maintain less full time staff while ramping up busy hours of the day with part time workers.
I know that Dell and other large companies have brought back much of their call centers from India to the United States for similar reasons. I think that, even though I have saved a lot of money by moving to India, it will improve my long term business prospects to keep my customer service her in the U.S.
Oct
29
How Easy Are Today’s Medical Billing Software Programs?
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A very long time ago, in order to bill out a claim form, the claim form would be put into a typewriter type data entry machine. It would have to be lined up perfectly in order for the information that was typed in would go into the exact spaces that it needed to go into on the form because there was not computers to use medical billing software programs. Then the biller would have to carefully type in all of the information that was needed on that claim form making sure that there were no mistakes made because if there were, it would have to be done over. Just think about how much easier it is in today’s age.
Sep
24
What Would Make A Knowledge Management System Fail?
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The worst thing that plagues businesses in today world is greed and selfishness. Those people that have only one goal of climbing that corporate ladder and stepping over anyone that gets in their way. This is the number one reason why a knowledge management system could fail. People of your organization might not want to share the information that they have in order for them to get ahead. These people don’t really care if the person next to them could use the information just as much as they can. All they are concerned with is getting themselves a head and if they can do something that no one knows how to do, they may feel like they are an asset to the company. In this way, they may feel that a centralized KM system like a knowledge management portal is a threat to their job security - and they may resist placing their specialized knowledge online in such a system.
Sep
23
Doing Research On Sigma Six
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I’ve been bugging management lately about sigma six. I think our company would benefit greatly from six sigma - we’ve suffered from serious efficiency issues lately.
I’ve been researching a href=”http://www.si6ma.com/six-sigma-process.php”>Six Sigma Process in particular. It’s expensive, but it looks like it might pay for itself with cost savings.
One thing is for sure, sigma six has worked wonders for a lot of companies.
Watch this space.
Sep
11
My Personal Experience With The Basics Of Process Mapping
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I was talking to a friend yesterday about The Basics of Process Mapping.
My boss is convinced that process mapping and business mapping can help improve our efficiency.
I’ve been learning about Process Mapping Flow Chart over the past few weeks, and I think it can really help us here.
I never would have thought those simple flow charts I learned about in school would be so useful.
Stay tuned.
Sep
8
Thinking About Six Sigma
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Ive been hearing a lot lately about six sigma. Supposedly it’s a great way to build your business into a more efficient operation. Six Sigma Online comes highly recommended from a number of people I respect.
a href=”http://www.si6ma.com/six-sigma-black-belt-certification.php”>Six Sigma Black Belt Certification looks like the way to go for us, although it will be a tough sell for upper management.
I know that six sigma has been a big success for many in our industry. Looks to be worth a try.
I’m sure I’ll have more to say about this down the line.
Aug
27
Doing Research On The Basics Of Process Mapping
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So lately I’ve been wondering about The Basics of Process Mapping.
I think that we could benefit from process mapping methods here. I think it could improve our efficiency.
I’ve been learning about Process Mapping Shapes over the past few weeks, and I think it can really help us here.
Learning the basics has been easy enough, since I’m already familiar with flow charting.
Gotta Run for now. More later.
Aug
25
I’ve just started learning about
Lean Manufacturing Principles. I think it could help our company if we could manage to make the necessary adjustments.
Everything I’ve read about Lean Manufacturing Certification has served to increase my interest. I think we’re capable of getting there.
All signs point to tough economic times ahead. I think that Improvements in efficiency are our best bet for weathering them.
Ok - that’s it for today.
Aug
14
Enterprise Resource Planning is a wonderful thing. But how does one know if they have the right system or not. It is really not a one size fits all situation. And the wrong system can kill you. It is very important that you work with professional erp software companies that have specialized in ERP who will aid you in the implementation and customization of your ERP software system. Their assistance will save you the cost of experimenting with different, irresolute methods and will definitely put you on the right track. It can make all of the difference in the world.